FAQS
Here you’ll find answers to some of our most common questions. If you don’t see what you’re looking for, feel free to reach out through our Contact Us form.
🔒 Are the fragrances 100% authentic?
Absolutely. Every fragrance we offer is 100% genuine—no imitations, no knockoffs. We source directly from manufacturers, trusted distributors, and verified sellers to ensure authenticity in every bottle.
🧴 What is a decant?
A decant is a smaller sample of a luxury fragrance, carefully transferred from the original bottle into a travel-friendly atomizer. It’s a cost-effective way to experience high-end scents before committing to a full-size bottle.
✨ Why does Decant Lux offer decants?
Because we believe everyone should have access to the world’s finest fragrances—without the luxury price tag. Our decants make it easy (and fun) to explore premium scents at an affordable price.
🧪 How do you decant the fragrances?
Each decant is prepared by hand in a sanitized, sterile environment. We use precise tools and follow strict hygiene protocols to ensure your fragrance is never compromised.
🏷️ Is Decant Lux affiliated with any fragrance brands?
No, Decant Lux is an independent business and is not affiliated with, endorsed by, or officially connected to any of the designer or niche fragrance houses we feature. All trademarks and brand names belong to their respective owners. We purchase genuine fragrances from authorized sellers, then hand-decant them into smaller atomizers for personal sampling. Our decants are rebottled solely by Decant Lux and are not repackaged or distributed on behalf of any brand.
📦 What sizes do your decants come in?
We currently offer decants in 3ml, 5ml, 10ml, and 15ml glass spray atomizers.
🖋️ Are the decants labeled?
Yes! Each decant is clearly labeled with the fragrance name and size for easy identification.
🌍 Do you ship internationally?
Not at the moment. We currently ship within the U.S. only. For more info, view our Shipping Policy.
📬 What are your shipping options?
-
USPS Ground – $6 (3–5 business days)
-
USPS Priority – $10 (2–3 business days)
Shipping is free on all U.S. orders over $50.
📦 Will I get tracking information?
Yes! Tracking info will be provided once your order is shipped.
💳 What payment methods do you accept?
We accept most major payment methods, including credit cards, Apple Pay, Google Pay, and more.
🔁 Can I cancel or return my order?
Orders can be canceled if they haven’t shipped yet. Please refer to our full Refund & Cancellation Policy for more details.
📦 What if my package is marked “delivered” but I didn’t receive it?
Once a package is marked as delivered, any delivery disputes should be taken up directly with USPS, as it's out of our control at that point.
📦 What if I receive a damaged or incorrect order?
-
Damaged orders: Please file a claim directly with USPS.
-
Incorrect orders: Please visit our Refunds & Cancellation Policy page for more information.
✨ Can I request a fragrance that’s not listed?
Yes! Just fill out our Contact Us form and let us know what you're looking for—we'll do our best to get it for you.
✈️ Are your decants TSA travel-friendly?
Yes—they’re well below TSA limits, making them perfect for travel.
🌡️ How should I store my fragrance?
Store your decants in a cool, dark place—away from direct sunlight and extreme heat to maintain their quality and longevity.